improve hand-offs. Care Coordination. P4P $ incentive

“As continuity of care diminishes with fewer
primary care physicians, more part-time physicians, and the divorce of inpatient and outpatient practitioners, coordination of care assumes an increasingly central role.”

Thomas Bodenheimer, M.D.

n engl j med 358;10 www.nejm.org march 6, 2008

[Dr Bodenheilmer is not affiliated and is not endorsing Referalink.]

 

here is your office using Referalink to:

• your staff enters order or referral into Referalink
• ACOs or multi-speciality networks ask network or speciality specific questions while referral is being entered
• clinical information attached and sent with order
• patient leaves office with a letter documenting order
• our staff of Referral Coordinators obtains referral authorization or precertification from risk management organization
• Referalink sends the referral to any specialist (by fax if the specialist does not use Referalink)
• patients call to report that they have made a specialist appoinmtment
• patients who have not made an appointment receive a personal phone call from our Patient Call Center
• specialists update Referalink with patient schedule status for example: show or no-show
• our system captures specialist's consult report and matchs them back to the order or referral
• our system sends an alert to the specialist when the report has not been received 30 days after appointment
• our system generates alerts when there are problems with authorization, when patients are potentially non-compliant or when consult reports are late

a few points to consider:

• training takes less than 60 minutes
• generate an outpatient order or referral to any specialist for any plan
• Referalink's Referral Coordinators obtain precertification or authorization from any healthplan or risk manager
• focus your staff on patient centered tasks
• eliminate confusion and paperwork in your referral department

ask our President your questions